Refund Policy

This Refund Policy explains when you can get a refund for your SingMyWish purchase and how to ask for one. It applies to purchases you make through the SingMyWish website and app, including singmywish.com and app.singmywish.com.

To cancel your subscription, stop future charges, or exercise your 14-day right of withdrawal, see our Cancellation Policy.

The Service is provided by SigmaMobile OÜ, a company registered in Estonia, Vesivärava tn 50-201, 10152 Tallinn, Estonia. You can reach us at hello@singmywish.com.

This policy forms part of, and should be read together with, our Terms of Use, our Cancellation Policy, our Privacy Policy and our Cookie Policy. If this policy and the Terms of Use differ on refunds, this policy prevails. Nothing in this policy affects the mandatory rights you have as a consumer under applicable law.

In a few words

1. Your statutory rights

Nothing in this policy affects your mandatory rights as a consumer. In particular, you are entitled to a remedy, which may include a refund, where the Service is faulty or not as described. If you are a consumer in the EU/EEA and exercise your 14-day right of withdrawal before performance has begun, we refund you as set out in our Cancellation Policy.

2. Refunds we grant at our discretion

Outside your statutory rights, refunds are generally not provided. However, we will normally refund where:

• you were charged after a valid cancellation;
• you were charged more than once for the same period; or
• a technical fault on our side prevented you from using the Service for a substantial part of a paid period and we could not fix it.

Granting a refund in one case does not oblige us to do so in another.

3. No refunds for partial periods

Except where the law requires otherwise, we do not refund or give credit for partially used billing periods. If you cancel mid-cycle, you keep access until the end of that cycle.

4. What we do not refund

Except where the law requires otherwise, we do not refund: bank, card-issuer or currency-conversion fees; charges for periods where the Service was available and used as described; or requests based only on the creative Output not meeting your expectations: SingMyWish is an entertainment service and does not guarantee any particular result (see the Terms of Use).

5. How to request a refund

Email hello@singmywish.com from the address registered to your account, with the subject “Refund request”, and tell us:

• your full name and account email address;
• the date and amount of the charge;
• the last 4 digits of the card used, or the payment email, but never your full card number; and
• briefly, why you are requesting a refund.

What happens next: we aim to acknowledge your request and to give you a decision within 30 business days. If approved, we issue the refund within 30 business days to your original payment method. Your bank or card issuer may take a further 5–10 business days to show it that last step is controlled by your bank, not by us. We cannot refund to a different card, account or person.

6. Questions and complaints

If you have a problem, please contact us first at hello@singmywish.com so we can try to resolve it.

7. Changes to this policy

We may update this policy from time to time. The current version is always posted on our website, and the date at the top shows when it last changed.

8. Contact

Refund requests: hello@singmywish.com

SigmaMobile OÜ, Harju maakond, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Tallinn, Estonia.