Cancellation Policy

This Cancellation Policy explains how to cancel your SingMyWish subscription, how and when a cancellation takes effect, how paid trials and introductory offers work. It applies to purchases you make through the SingMyWish website and app, including singmywish.com and app.singmywish.com.

For refunds (when you can get one and how to ask) see our Refund Policy.

The Service is provided by SigmaMobile OÜ, a company registered in Estonia, Vesivärava tn 50-201, 10152 Tallinn, Estonia. You can reach us at hello@singmywish.com.

This policy forms part of, and should be read together with, our Terms of Use, our Refund Policy, our Privacy Policy and our Cookie Policy. If this policy and the Terms of Use differ on cancellation, this policy prevails. Nothing in this policy affects the mandatory rights you have as a consumer under applicable law.

In a few words

1. How to cancel

You can cancel your subscription at any time. Cancelling stops future charges; it does not, by itself, refund a payment already made (for refunds, see our Refund Policy).

1.1 In your account

1. Log in and open your profile at app.singmywish.com/settings.
2. Find your active subscription and click Unsubscribe.
3. Follow the prompts until you see the confirmation.

You will receive a cancellation confirmation by email. If it does not arrive, your cancellation may not have completed, please contact hello@singmywish.com and keep any confirmation you receive.

1.2 By email

You can also cancel by emailing hello@singmywish.com from the email address registered to your account, with the subject “Cancel subscription” and your account email. Please never send your full card number. We treat a cancellation as received when your request reaches us, not when we process it.

1.3 When cancellation takes effect and what happens to your access

Cancellation stops the next renewal. Unless we also grant a refund, you keep access until the end of the billing period you have already paid for. Your content is retained and deleted as described in our Privacy Policy.

1.4 Trials and introductory offers

Any trial we offer is a paid trial at a reduced price, not a free trial. The trial length and the standard price that applies afterwards are shown to you at checkout before you pay. Unless you cancel before the trial period ends, your trial automatically converts to a standard subscription at the standard recurring price and renews for successive periods until you cancel. To avoid being charged the standard price, cancel before the trial ends via Settings and click Unsubscribe.

2. Right of withdrawal (EU/EEA consumers)

If you are a consumer in the EU/EEA, you generally have the right to withdraw from a distance contract within 14 days, without giving a reason, under the EU Consumer Rights Directive. The period runs from the day the contract is concluded. Because SingMyWish delivers digital content and services immediately, at checkout you expressly consent to us beginning performance during the 14-day period and acknowledge that you thereby lose your right of withdrawal once delivery has begun (for example once your purchase is validated and content is made available to you). Where you have given that consent, the 14-day right no longer applies to content already supplied.

If performance has not yet begun, you can still withdraw within the 14 days by emailing hello@singmywish.com; you do not have to use any form. Where the right applies, we refund you within 14 days of receiving your notice, using the same payment method. This does not affect your rights where the Service is faulty or not as described, or any mandatory right under the consumer law of your country of residence. For how refunds are processed, see our Refund Policy.

3. Questions and complaints

If you have a problem, please contact us first at hello@singmywish.com so we can try to resolve it.

4. Changes to this policy

We may update this policy from time to time. The current version is always posted on our website, and the date at the top shows when it last changed.

5. Contact

Cancellation requests: hello@singmywish.com

SigmaMobile OÜ, Harju maakond, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Tallinn, Estonia.